Business English – Head of Training and Development (Taipei, Taiwan)

Salary to be negotiated – at least 800 TWD/hour.

Work permit provided.

Health insurance provided.

Roles and Responsibilities

The Head of Training and Development role assumes overall responsibility for the performance of our training team, the development of training resources and materials, and the customization of training solutions to support Client Management proposals.

Key deliverables are:

Manage a team of 20+ trainers

• Oversee training performance and implement effective adjustments to ensure client expectations are met or exceeded
• Identify opportunities for professional development and implement development initiatives as needed
• Identify any gaps in the training team’s support resources – materials, approaches, etc. – and work with the team to develop appropriate solutions
• Manage the training team’s loading and job satisfaction levels, and identify opportunities to make improvements
• Manage staffing and recruitment needs to ensure capacity and quality keeps pace with the needs of the business
• Conduct new trainer onboarding and orientation
• Revise existing operational procedures, and develop new ones where needed that add value to the business
• Manage all aspects of workshop delivery, including materials’ development

Oversee our in-house testing and course development service

• Act as a direct report for the Chief Examiner and Course Developer function
• Support the setup of new courses as needed
• Schedule and assign trainers in line with client requirements

Support Client Management colleagues

• Provide support as needed to customize bid proposals for new programs
• Ensure the accuracy and timely submission of training plans
• Manage the punctual submission of quality post-training reports and other customized reports requested by our clients
• Attend client meetings with Business Development colleagues, to provide expertise on course design and delivery

Basic Requirements

• Minimum 5 years experience in B2B English training
• Accredited CELTA certification or relevant degree (e.g., MA in TEFL/TESOL or Applied Linguistics)
• Minimum 5 years’ experience managing teams
• Experience with training course design
• Sound knowledge of language teaching methodologies
• Excellent verbal and written communication skills in English
• Professional in appearance, attitude and tone
• Excellent time management skills
• Fluent in all MS Office and Google Workspace applications
• Effective project management skills, with an eye for detail and accuracy

Desired Aptitudes

• Experience with testing and assessment
• Proactive in resolving problems
• Ability to multi-task and work effectively under pressure
• Client-oriented and committed to delivering quality services
• Ability to build strong professional networks
• Strong presentation skills
• Intermediate Mandarin Chinese (nice to have)

Why Taipei?

Taipei is the bustling, cosmopolitan capital of Taiwan. A financial hub for the entire region, Taipei is home to both home-grown brands and international companies. There is no shortage of opportunity here for an enterprising startup or established company from abroad.

Though expensive by local standards, Taipei boasts an excellent quality of life for a very reasonable price. Taiwanese cuisine ranges from street food to haute cuisine, but most is amazing regardless of the price tag. There is lots to see and do in Taipei; you could spend a lifetime exploring its busy thoroughfares and winding alleys and never discover it all. Locals are friendly and welcoming, and an active expat community adds international flair.

Like most big cities in Asia, Taipei has a multinational vibe with a wide variety of food, products, and services available to cater to your needs. The public transportation network is fast, clean, and punctual. There is a very active night scene that includes the usual suspects of bars, pubs, and clubs of all kinds, but it also includes night markets, all-night restaurants, KTV, and more.

But unlike many cities, you’ll never be far from nature and green spaces. With wide river parks snaking through the city and tree-coated mountains sprinkled through the dense urban mass, there’s always a run or a hike within a few kilometres. Some trails – like the Xiangshan Trail – can be either a short jaunt before a nice meal or a full-day affair. And while not on the coast, a day trip to the beach is not out of reach.

Taipei is one of the gems of eastern Asia. Truly, there’s something for everyone in this remarkable modern city.